Developing Effective Training

Design RationaleLeadership Training Tips
Design modules to follow the concept-illustration-action (C-I-A) rationale. During a training experience, a host of modules may be woven around the integrated C-I-A theme. Each module should have a clear set of concepts.

1. Concepts represent the research-based theory and principles that frame an issue, or just the commonsense ideas that clearly apply without rich theory and research.

2. Included with the content, there must also be Illustration, or examples of what others have done with the principles taught. The illustrations may be written case studies of successful (or unsuccessful) firms, live case studies (as when customers attend and share problems), or video cases. Whatever the choice, participants learn by seeing how ideas were actually implemented.

3. Finally, Application reinforces ideas with personal impact as participants adapt the concepts and illustrations to their personal situation.

With the use of C-I-A logic in each module, a personal understanding of the leadership brand begins to emerge that participants can understand, observe, and practice.

Designing User Interface

Designing human-computer interaction (HCI) platforms for internet websites, mobile technology, and stand alone systems. Common features, themes, and tools in good user interfaces include:

  • Drop-down menus
  • Main viewing windows
  • Consistent color schemes
  • Easily accessible buttons
  • Readily available help files
  • Intuitive control schemes
  • Helpful and verbose error messages

There are other features that can be incorporated in good user interfaces, but these are the most common. User interfaces, above all, should be easy to use and intuitive for novices and experts alike, and should allow them to focus on using the program, not figuring out how to use the program.